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Shipping and Return Policy


Canada Post Shipping Notice

Due to a potential Canada Post Labour disruption, we will use alternate shipping options to deliver your order. Due to the strike, we cannot ship to any P.O. Box or rural route address.

Shipping Information - Canada

We notify you as soon as your order is shipped and supply you with your tracking number.

Canada
Shipping charges. Order value before tax:
up to $100.00 $18.00 7-10 days
over $100.00 $29.00 7-10 days

Shipping Information - USA

We notify you as soon as your order is shipped and supply you with your tracking number.

You should also be aware that customs duties, tariffs, and local taxes, as well as brokerage fees, may be applied to your shipment upon arrival in your country. You are responsible for these extra charges.

USA
Shipping charges. Order value:
up to $100.00 $20.00 12-15 days
over $100.00 $35.00 12-15 days

Shipping Information - International

Razertip does not ship to Freight Forwarding Services.

We notify you as soon as your order is shipped and supply you with your tracking number.

Razertip offers burners that are specifically designed for use in other countries with appropriate voltage and power plugs. Currently, Razertip ships to select countries in Europe, the United Kingdom, as well as Australia and New Zealand. For more information and pricing on international orders, please contact us.

You should also be aware that customs duties, tariffs and local taxes, as well as brokerage fees, may apply to your shipment when it arrives in your country. You are responsible for these extra charges.


International
Shipping charges. Order value:
up to $100.00 $40.00 - $50.00 12-16 days
over $100.00 $65.00 - $90.00 12-16 days

Return Policy - Satisfaction Guaranty

All items purchased from us are covered by a "30-day money-back if not satisfied" guaranty. If you are dissatisfied with any of our products for any reason, simply return it to us in person or by regular mail (with proof of delivery, please), and we will provide a full refund immediately. A brief note or explanation of the reason for the return would be appreciated.

Warranty Information

All products manufactured by Razertip come with unconditional warranties that cover everything (and we mean everything!).

Razertip burners - 3 (three) years on the power supply.
Razertip Pens - 1 (one) year on all handpieces, including fixed tips. Even if you drop your pen and break the tip - it's covered!
Razertip Interchangeable Tips - 90 (ninety) days.
Re-tipped Pens - The new replacement tip is covered by a full, unconditional 6 (six) month warranty.
Razaire Mini X60 - 3 (three) years.
Razaire 530 - 5 (five) years on the impeller (fan), 10 (ten) years on all other parts of the power unit.