Shipping Information - Canada
We notify you as soon as your order is shipped and supply you with your tracking number.
Online orders by default are shipped by Canada Post expedited mail which takes about 7-10 days within Canada.
You may select a faster service but at a higher cost. Canada Post express mail takes about 3-5 days and UPS takes about 5-7 days, we can not ship by UPS to a box number.
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Canada Shipping charges. Order value before tax: |
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| Up to $40.00 by mail | $13.00 | 7-10 days |
| up to $60.00 by mail | $14.00 | 7-10 days |
| up to $100.00 by mail | $15.00 | 7-10 days |
| over $100.00 by mail | $17.00 | 7-10 days |
| by Express Mail | $29.00 | 3-5 days |
| by UPS | $30.00 | 5-7 days |
Shipping Information - USA
We notify you as soon as your order is shipped and supply you with your tracking number.
Online orders by default are shipped by Canada Post expedited mail (delivered by United States Postal Service) which takes about 12-15 days to the USA.
You may select a faster service but at a higher cost. Canada Post express mail (delivered by United States Postal Service) and takes about 5-7 days and UPS takes about 7-10 days, we can not ship by UPS to a box number.
Note: UPS shipments to the US may be subject to additional brokerage fees at UPS's discretion. These fees may exceed $30.00.
You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges. If you want your order shipped by another method, please contact us for pricing.
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USA Shipping charges. Order value: |
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| up to $40.00 by mail | $16.00 | 12-15 days |
| up to $60.00 by mail | $17.50 | 12-15 days |
| up to $100.00 by mail | $18.00 | 12-15 days |
| over $100.00 by mail | $21.00 | 12-15 days |
| by Express Mail | $35.00 | 5-7 days |
| by UPS | $35.00 | 7-10 days |
Shipping Information - International
Razertip does not ship to Freight Forwarding Services.
We notify you as soon as your order is shipped and supply you with your tracking number.
Razertip offers burners that are specifically designed for use in other countries with appropriate voltage and power plugs. Currently, Razertip ships to select countries in Europe, the United Kingdom, as well as Australia and New Zealand. For more information and pricing on international orders, please reach out to us.
*You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges.
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International Shipping charges. Order value: |
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| up to $100.00 by mail | $25.00 - $30.00 | 12-16 days |
| over $100.00 by mail | $50.00 - $70.00 | 12-16 days |
Return Policy - Satisfaction Guaranty
All items purchased from us are covered by a "30 day money back if not satisfied" guaranty. Should you be dissatisfied with any of our products for any reason, simply return it either in person or by regular mail (with proof of delivery, please), and we will immediately provide a full refund. A brief note or explanation of the reason for the return would be appreciated.
Warranty Information
All products manufactured by Razertip have unconditional warranties that cover everything (and we mean everything!)
Razertip burners - 3 (three) years on the power supply.Razertip Pens - 1 (one) year on all handpieces including fixed tips. Even if you drop your pen and break the tip - it's covered!
Razertip Interchangeable Tips - 90 (ninety) days.
Re-tipped Pens - The new replacement tip is covered by a full, unconditional 6 (six) month warranty.
Razaire Mini X60 - 3 (three) years.
Razaire 530 - 5 (five) years on the impeller (fan), 10 (ten) years on all other parts of the power unit.
Products not manufactured by Razertip have limited warranties provided by the manufacturer.